Responsible Gaming at tg99
At tg99, we are committed to making sure every player in Bangladesh enjoys a safe, fair, and controlled gaming experience. Our responsible gaming tools and support resources are here to help you stay in charge of your play at all times.
Gaming Should Always Be Fun
Gambling is a form of entertainment — and tg99 wants it to stay that way for every single player on our platform. We understand that for most people, placing a bet on a BPL cricket match or spinning the reels on a popular slot is a relaxed, enjoyable activity. But we also recognise that for some individuals, gambling can move beyond entertainment and start to cause real harm.
That is why responsible gaming is not just a checkbox at tg99 — it is a core part of how we operate. From the moment you register your account to every session you play, we provide practical tools and honest information to help you maintain full control over your activity. Our platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we take our duty of care to all of them seriously.
This page explains the safeguards we have built into tg99, how to use them, and where to turn if you or someone you care about needs additional support. We encourage every player to read this information carefully and return to it whenever needed.
Responsible Gaming Tools
tg99 provides a comprehensive set of player-protection features. Use them freely — they are designed to keep you in control of your experience.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your tg99 account. Once you reach your chosen limit, no additional deposits are accepted until the period resets. This tool is one of the most effective ways to keep your gambling spend within a budget you are comfortable with. Limits can be increased only after a cooling-off period, but can be reduced immediately at any time.
Session Time Limits
Decide in advance how long you want to play in a single session. tg99 will notify you when your chosen time is up and can automatically end the session on your behalf. Keeping track of time while playing is notoriously difficult — this tool removes the guesswork entirely and helps you step away at the right moment.
Time-Out Feature
Need a short break from gambling? Our time-out option lets you suspend your tg99 account for a defined period — from 24 hours up to several weeks. During a time-out, you will not be able to log in, place bets, or access your balance. This is ideal if you feel you need a temporary pause to reset and refocus.
Self-Exclusion
If you feel gambling is becoming a serious problem, you can request a full self-exclusion from tg99. Self-exclusion closes your account for a minimum period of six months and can be extended indefinitely. During self-exclusion, tg99 will also suppress any promotional communications to you. Contact our support team at [email protected] to activate this option immediately.
Reality Checks
tg99 can send you regular on-screen reminders showing how long you have been playing and your net win or loss during the current session. These reality checks are designed to interrupt the flow of play and give you an honest, clear picture of your activity — helping you make informed decisions about whether to continue or stop.
Account Activity Review
Your tg99 account dashboard provides a full history of every deposit, withdrawal, bet placed, and game played. Reviewing your transaction history regularly is a healthy habit. If you notice patterns that concern you — such as increasing bet sizes or chasing losses — use it as a prompt to adjust your limits or take a time-out.
Am I Gambling Responsibly?
Most people gamble without ever experiencing any significant harm. But problem gambling can develop gradually, and it is not always easy to recognise in yourself. The questions below are based on widely used self-assessment frameworks. If you answer "yes" to several of these, we strongly encourage you to reach out to our support team or a professional counselling service.
Asking yourself these questions honestly — even when everything seems fine — is a smart habit that keeps you aware of how gambling fits into your life. tg99 supports every player who takes the time to reflect on their behaviour.
Healthy Gambling Habits
- Set a strict budget before you start — and stick to it no matter the result.
- Never borrow money to fund gambling activity of any kind.
- Treat any losses as the cost of entertainment, not money to recover.
- Take regular breaks, especially during long cricket or live casino sessions.
- Balance gambling with other leisure activities you enjoy.
- Never gamble when you are stressed, tired, upset, or under the influence of alcohol.
- Keep family and friends informed about your gambling if you feel it is growing.
Get Help — You Are Not Alone
Reaching out for help is a sign of strength, not weakness. tg99's support team is trained to handle responsible gaming concerns with complete confidentiality and zero judgement.
Contact tg99 Support
Our English-language responsible gaming team is available 24 hours a day, 7 days a week — including all public holidays. Email us any time and we will respond promptly, in confidence.
[email protected]What Happens When You Contact Us?
When you reach out about a responsible gaming concern, here is what you can expect from the tg99 team:
- Immediate action: We can apply deposit limits, time-outs, or self-exclusion to your account within minutes of your request — no waiting period.
- Full confidentiality: Your responsible gaming interactions are handled by a dedicated team and kept strictly private. They are never shared with other departments for marketing purposes.
- No pressure: Our team will never try to persuade you to keep gambling or delay activating a protective measure. Your safety comes first.
- Ongoing check-ins: If you request a time-out or self-exclusion, we can schedule a follow-up when the period ends to check in on how you are doing before the account is reinstated.
- External referrals: If you feel you need professional counselling beyond what tg99 can provide, our team can point you toward appropriate support services.
Support hours: 24/7 — Bangladesh Standard Time (UTC+6)
Our Commitments to You
Protecting Vulnerable Players
tg99 takes active steps to identify and assist players who may be at risk of harm. Our team monitors for signs of potentially problematic behaviour — such as sudden large increases in bet size, extended uninterrupted play sessions, or repeated rapid deposits. If we identify a concern, we may proactively reach out to the player or apply temporary protective restrictions while we investigate.
We will never knowingly allow a vulnerable person to continue gambling on our platform without intervention. Player welfare always takes priority over commercial considerations.
Fair Play & Security
All games available on tg99 — from live cricket betting to slots — operate on certified random number generators and fair-play algorithms. Our platform uses SSL encryption to protect every transaction and personal data record. Payments via bKash, Nagad, Rocket, and Upay are processed securely and your financial information is never stored in plain text.
We never manipulate outcomes, withhold winnings, or engage in any practice designed to artificially extend playing time beyond what a player intends. Transparent and honest gaming is the foundation of tg99.
Responsible Marketing
tg99 does not target advertising at individuals who have self-excluded or requested reduced communications. Our promotions are designed to attract and retain players who are gambling safely within their means — not to encourage excessive spending. Bonus offers always come with clearly stated terms, including wagering requirements expressed in plain English.
We never portray gambling as a path to financial freedom or as a skill that guarantees profit over time. All marketing materials include responsible gaming reminders and the 21+ age restriction notice.
Age Verification Process
Every new tg99 account goes through an age and identity verification process. Players must confirm they are 21 years of age or older before they can make a deposit or place a bet. During verification, we may request a copy of a government-issued ID such as a National ID Card (NID) or passport. Accounts that cannot be verified remain restricted until the process is complete.
If at any time we have reason to believe an account holder is under 21, we will suspend the account immediately and return any funds deposited, minus any amounts already played, following an investigation.
Play Safely — Explore tg99 Responsibly
Now that you know how tg99 protects its players, you can enjoy our cricket betting, slots, and live casino with full confidence. Set your limits, play within your means, and have fun.